The car manufacturers customer service policies they are very disparate. There are those who adhere too much to the current law to offer what is fair in order to save as much money as possible. The best example we have in the commercial guarantees that in Spain, for example, are two years. Rare is the brand that gives more to the customer, although there are good firms like Hyundai, Kia or Lexus that give 5 years or more. And then there are those of VinFast...
As you well know, because we have told it many times, VinFast is a Vietnamese car manufacturer. His models seem to have "fallen out of favor" on the market but it also seems that they do not have the best reliability. Everything indicates that they have some problems that force their owners to go through the workshop more than desired, weighing down their debut. Well then, for avoid a possible bad commercial image They have come up with a great idea...
VinFast changes its customer service policy with payments in case the car has to go through the workshop...
What is more annoying than buying a new car and that day in and day out it is also giving problems. And even worse is if we have to go to the technical service to have it checked because it is under warranty. Well then, without further ado we are going to transcribe a piece of the official press release published by VinFast to explain it. In it we can read that…
«VinFast announces the launch of the "Special After Sales Policy", a limited-time aftermarket program that will apply globally to VinFast automotive customers. As of June 15, 2023, until updated by VinFast, VinFast customers may be eligible for receive a service coupon or cash if they have problems with the vehicle«
However, like any good commercial action carried out by a car brand (or company in general) it has a couple of exceptions that are "hiding" in the fine print. As VinFast explains in the press release…
"The special after sales policy does not extend to issues related to…
- Ahardware upgrades or scheduled software updates;
- Accidents;
- Damage to the vehicle caused by the client;
- The vehicle is not used in accordance with the manufacturer's instructions; either
- Problems that VinFast cannot reproduce«
But how does this commercial policy work? Will it reach other markets?
Well, this interesting commercial and marketing campaign of VinFast operates in this way. The brand determines the problems that can be included in the campaign and then they will proceed to verify that the vehicle has the failure or anomaly. If so, the financial support that will be given to the client may be in the form of vouchers to go through the workshop again when performing a review recommended or a payment by bank transfer or check.
If after reading this you wonder What are the problems that the brand contemplates? We present them to you now.
- Type 1 problems cause inconveniences that do not affect the use of the vehicle. Eligible customers will receive $100 for each such issue they experience.
- Type 2 problems cause a vehicle to not run. In addition to providing roadside assistance, VinFast will provide eligible customers $300 for each established issue of this type that they experience.
- Type 3 issues require a repair time of more than three days. Starting on the fourth day, eligible customers will receive $100 for each additional day their vehicle is being repaired by VinFast.
Sounds good at first, but How long will it last and in which markets is it available? So back to the press release...
«The Special Post-sale Policy is effective for a limited time and operates separately from VinFast's warranty policy. This policy begins June 15, 2023 in the US, Canadian and Vietnamese markets. The policy will start in the European markets when VinFast officially delivers the cars to its customers. Any update related to this policy will be published on the VinFast website and will be applied after 07 days from the date of the announcement»
It will be necessary to be aware of the news of VinFast because this measure, a priori, may seem bad but if you look closely, it is the best sign of confidence they can have about their models.
Source - VinFast
