JD Power is an independent company impartially analyzes the reliability of all car manufacturers with activity in the American market. This is a summary of his last and renowned study, which is published annually in order to offer the consumer valuable and rigorous information about the sector. To do it survey of tens of thousands of owners with cars that must not be older than three years. In this case, the vehicles were purchased y entre 2019 2022.
having been collected reliability data, which are later classified into a total of nine categories (propulsion system; multimedia system; driving aid systems; air conditioning; screens, controls and various functions; seats; exterior state; interior state; and experience on board), a list that orders brands from least to most problematic of automobiles with the highest volume in the United States. The unit of measurement used is xPP100, that is, the number of errors or failures per 100 vehicles. Which are the companies that have obtained better and worse positions?
In line with previous analyses, the oriental firms (specifically Japanese and South Korean) have proven to be, once again, the most reliable. Lexus (1) genesis (2) and KIA (3) occupy the podium positions. Of the 32 examined by JD Power, two of North American origin complete the “Top 5” and owned by the General Motors industrial group. It is the case of Buick (4) and Chevy (5).
The lowest zone of the table, where the worst results of the study in question, is made up of “premium” or high-end manufacturers from the United Kingdom, Germany and the United States. The reason is simple. It is because their products have a lot of equipment and lots of technology susceptible to software-related breakdowns. They are arranged like this: Land Rover (32), Lincoln (31), Audi (30), Mercedes-Benz (27) and Jaguar (26).
The positions 28 and 29 correspond to two other well-known American brands: Tesla, which has not provided facilities to its clients to develop the analysis and therefore does not meet the fair criteria on which the study is based, and Ford, which gets a bad spot for a more mainstream firm.. Would you take this information into account during the process of buying a new vehicle?
Source – JD Power